Great Culture Low Pay - Customer Support Specialist Semrush Employee Review

3.0
13 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Nice office with good perks (coffee, kitchen, free lunches, meeting rooms, wellness room, etc.) Company culture is great, good people working here. Quality equipment (Macbooks, Extra Monitors, $100 stipend for remote working

Cons

Low Pay Growth Opportunites are limited right now Company makes shady decisions

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Semrush Response
2y
Dear Colleague, Thank you for the feedback. We never tire of emphasizing the importance of mentioning not only the pros, but also the cons. The US CS Team is not very large, and the opportunities for rapid growth may be somewhat limited there. However, we are doing our best by organizing growth feedback sessions with managers and providing educational courses. An annual salary review is an essential part of our internal processes. In brief, it ultimately depends on individuals. If they are eager to grow and develop their skills, they can certainly find plenty of opportunities within the company. We hope you will find your best path to grow with us. We are always here to help. Yours, Semrush Team

Explore other reviews about Semrush

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

Cons

There's a lot to learn, which isn't a con - but something good to know.

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product is an industry leader, making it exciting to work on. The teams are filled with incredibly smart, creative, and collaborative people. Benefits and remote flexibility are solid, and there are good opportunities to learn SEO and digital marketing deeply.

Cons

The work culture can occasionally lean toward working harder than playing hard especially as the company scales.

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