A Mess - Customer Service Representative (CSR) SelectQuote Employee Review

1.0
3 Oct 2023
Recommend
CEO approval
Business outlook

Pros

3 great checks during Aep

Cons

Management, the System, their process, no room for growth, constant changes

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SelectQuote Response
2y
Thank you for leaving an honest review. We are very sorry to hear about your poor experience with the company. Throughout training, SelectQuote strives to accurately portray the competitive and dynamic sales environment that our agents experience. However, we want to apologize if this was not properly communicated. The company looks to provide every member the opportunity to grow so we are truly sorry if this was not the case throughout your time with us. For any further feedback, we encourage you to contact our HR department.

Explore other reviews about SelectQuote

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home flexibility, free leads, base pay, full benefits.

Cons

Crappy leads, long hours required to maximize income

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SelectQuote Response
2w
Thank you for sharing your feedback and for your time with SelectQuote. We’re glad to hear you appreciated the work-from-home flexibility, benefits, and support provided throughout your experience. We also understand your perspective regarding lead quality and the demands that can come with a performance-driven sales environment. Feedback like yours is valuable as we continue evaluating how we support our agents with the tools, resources, and opportunities needed for success. We appreciate your contributions during your time with us and wish you all the best moving forward.
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and flexibility usually

Cons

Constant changing goals and bad leads

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