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      SelectQuote

      Engaged employer

      SelectQuote reviews

      Just a number - Customer Care Agent SelectQuote Employee Review

      2.0
      11 Jul 2023
      Customer care agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work available Training Incentives Fun work culture

      Cons

      Many depts doing communicate with each other Minimum 100 calls a day No time in between calls If you take a bathroom break it counts against your commission structure ( being on active calls) I was in another dept and they switched a bunch of us over. I was a sales agent but now I’m in customer care. Not sure how my sales license is being used in customer care?

      avatar
      SelectQuote Response
      2y
      Thank you for sharing your honest feedback with us. We are sorry to hear about your poor experience with us. Our sales environment is a highly competitive and dynamic one, and SelectQuote does strive to prepare employees for that reality. Please know that we take your thoughts seriously and will consider them to help us improve in the future. To voice any additional feedback or concerns, please contact our HR department

      Explore other reviews about SelectQuote

      5.0
      22 Jun 2026
      Operations analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people and they always look to do right by their staff

      Cons

      Not many that come to mind

      avatar
      SelectQuote Response
      5d
      Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
      3.0
      22 Jun 2026
      Software qa analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Annual bonus based on employee and company performance

      Cons

      Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

      avatar
      SelectQuote Response
      5d
      Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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