Great Company Overall! - Consumer Care Advocate Sedgwick Employee Review

4.0
1 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Sedgwick is a company that cares about their employees. There is much room for advancement and no one is limited to moving up in their career. From day 1 they tell their employees of the possibilities that can open up for them to grow within the company.

Cons

From the very beginning I thought that there was not enough training in the department that I worked for. We handled insurance claims for a well known company and the associates did not have the right training and resources available to make phone calls one and done as well as satisfy the caller. Callers would complain all the time about calling multiple times and getting nowhere. These complaints were from the customers as well as any 3rd Party that was involved within an insurance claim.

Explore other reviews about Sedgwick

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

See reviews by: Helpful|Rating|Date|All