Positive Environment - CEA/Customer Service Representative Scotiabank Employee Review

4.0
5 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Friendly employees Team dynamic Ground breaking benefits New parental leave program $10,000 in mental health support Community driven

Cons

Small isolated teams Phone supports for employees have astronomical wait times Non customer facing teams tend to pass the buck making customer facing roles jobs a little more difficult Constant update of systems with no training before launch or front line input

Explore other reviews about Scotiabank

5.0
15 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good culture while growing US business lines

Cons

growing US business lines while undergoing multiple changes

4.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Good pay

Cons

Management focus on automation / AI

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