It's Just a Grocery Store - Personal Shopper/OGP Sam's Club Employee Review

2.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

High Pay compared to other retail

Cons

Toxic managers push metrics for their own bonuses, and everything is about the numbers. Also, "open door" and HR will always support the side of the toxic and controlling managers.

Explore other reviews about Sam's Club

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

No issues with my work life balance.

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Sam's Club Response
2d
Thank you so much for sharing this review. We appreciate and value you.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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