Felt like high school - Member Team Lead Sam's Club Employee Review

2.0
12 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Associates were great and they were the only reason I stayed as long as I did.

Cons

There was no real opportunity for growth. Friends in high places and favoritism over experience and performance . Not equal opportunity and will promise position to friends before allowing others to apply or even interview. Area manager/corporate was incredibly unprofessional and would yell at managers on sales floor while also pushing for hire of their friends regardless of there experience or professionalism, allowing them to act in a disrespectful manner to associates because they know they will get away with it being protected by the area manager. Constantly being reminded that employees are replaceable and willing to fire for not so good performance instead of training or offering help. One manager even forcing English speaking Hispanic associates to re-take an assignment already completed in Spanish due to their inability to train properly showing multiple examples of blatant racism. Another talking about firing associates to promote people in their friend group. attempting to.More bad eggs than good unfortunately. Workplace ultimately became toxic and unpleasant.

Explore other reviews about Sam's Club

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

positive work environment and stay busy

Cons

have to be in person and PTO can get dicey

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Sam's Club Response
1mo
We appreciate you and the feedback you have shared in this review. Thank you.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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