Very, very disappointed in the environment of harassment that goes on inside this company. - Cashier Sam's Club Employee Review

1.0
18 Dec 2012
Recommend
CEO approval
Business outlook

Pros

From a distant view Sams is a very good place to work with many opportunities to grow. They have a lot of training they have you do to get you started and on the same page covering a variety of topics that are industry related. This job involves a lot of standing on your feet and walking on cement floors. Good for people who want to move about in their jobs. There are yearly bonuses given out to the employees, which is very nice too.

Cons

This is not a healthy place to work unless you love to gossip and tear other people down behind their backs. The bullies are in charge here and they are in the top levels of this organization on down. Many of them have been in this facility for years and aren't going anywhere. Anyone wanting to move upward has to navigate this hostile gang - be just like them or pretend to be. It is a VERY stressful and harassing environment causing a high turnover rate. The mean-spirited attitudes and treatments are, ironically enough, completely against Sams Club policies. They do not fear reprisals or sanctions due to their alliances, which protect them and they cover for each other. Confidences are not kept by management regarding personal information, it is disseminated to the masses (associates/friends/family). All work schedules are posted in the break room so everyone knows when you will be on shift for the next 3 weeks. Lower associates are worked like robots while supervisors/management stand around laughing and talking (not work related business). There is no one to make them do their jobs as they should, while they can nitpick associates past the point of harassment with immunity. Management/Supervisors also have a tendency to give directions to associates not assigned to them as though they have authority over every "lesser" associate. Try having a group full of "bosses" directing you (often contradicting one another) and see how you like it. The environment has the feel of insanity to it especially when supervisors won't stay on the same page due to power struggles they can have with each other (for future career goals) and associates get stuck in the middle of them. Communication is a problem here too. They do not communicate well to everyone. Some associates have some information, others have other information and it is rare we all have all the information to do our jobs (events, sales, etc.). Ridiculous and very unprofessional.

Explore other reviews about Sam's Club

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Consistent Schedule and expectations. Every employee in the store is helpful

Cons

Can get very busy and sometimes understaffed

1
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Sam's Club Response
2mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
4w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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