Paid training but harsh attendance policies and tech issues - Customer Service Representative Sagility Employee Review

Sagility acquired the company I was actively working for, and I was scared they were going to change things about the job I've loved for years. Instead, I have PTO for the first time in many years that I can use, and much more robust benefits package that I'm excited to use.

I have fewer paid holidays, but I have more flexibility with PTO.

I enjoy working for the company and appreciate the growth opportunities it offers. As long as you do your job well and stay consistent, there are good opportunities to advance fairly quickly. For my experience my trainer was great when I started.

It seems obvious that the camera is being used for monitoring and micromanaging. The system is already monitored during production, so I do not believe the camera is necessary. I also do not fully agree with the explanation that it is only for the client or because of sensitive information. In my opinion, it feels more like Sagility is using it to closely watch agents and make sure they are doing their jobs, even though QA already provides visibility into their work through screen monitoring.