A masterclass in corporate gaslighting - Senior Level Role Safelite AutoGlass Employee Review

2.0
24 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Decent pay and able to work from home.

Cons

I've only worked here for 10 months and I'm already on my third boss. Leadership constantly reassures us that the business is doing well, yet there have been "budget-related" layoffs at the beginning of every quarter this year. They called one of my colleagues to tell her she was being laid off while she was out on PTO; and from what I've heard, that's not the first time that's happened. Because of all the layoffs and the near-constant reorgs, the roles and responsibilities of each team are unclear at best. Goals are always shifting to satisfy random requests from leadership — requests that often go against findings from UX/customer research and general common sense. Projects move at a snail's pace on a good day because the review process is built around leadership's lack of trust in the executional teams. If projects don't get stuck in review for weeks on end, they're either blown up or killed. Larger team meetings tend to be aimless or put on solely for the sake of corporate theater. None of this is that surprising considering this is a huge corporate office, but this kind of behavior coupled with the rhetoric of being a "people-powered" company can make you feel like a crazy person.

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Safelite AutoGlass Response
1y
We are sorry to hear about your negative experience and take your concerns seriously. We understand the challenges posed by frequent changes and are committed to improving our communication and processes to create a more stable and supportive work environment. We would appreciate the opportunity to discuss and address your concerns further and invite you to reach out to PeopleDirect@Safelite.com or your People Business Partner.

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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