Trained monkey work! - Customer Service Representative Safelite AutoGlass Employee Review

3.0
26 Jul 2008
Recommend
CEO approval
Business outlook

Pros

Excellent second job for many with no work to bring home. If you enjoy helping people and not working too hard, this could be the place for you. Hiring practices encourage diversity. Twenty-four hour shifts mean that flexible scheduling is possible.

Cons

Current practice is to hire as many people as possible rather than offer overtime or other incentives for current employees. This has cut many peoples' take home pay by thousands of dollars versus last year! Communication between the two buildings is sporadic at best, leaving Schrock Road often scrambling to figure out the latest changes. Equipment maintenance and upgrades are rare.

Explore other reviews about Safelite AutoGlass

5.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

Cons

No cons at the moment except more pay

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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