Good Training and Steady Work, But Pay Raises Tied Too Heavily to Uncontrollable Customer Surveys - Master Technician Safelite AutoGlass Employee Review

There were no real bonus opportunities during my time there—instead, pay raises depended heavily on customer survey scores. One or two negative surveys (often for things outside a tech’s control, like scheduling delays or pricing complaints) could prevent a raise or even lead to a pay adjustment downward. This made earnings feel unpredictable and stressful, as it put too much emphasis on factors beyond quality workmanship. The intense workload, long hours, and pressure to meet metrics added to the burnout.