- utterly useless local line managers who alienated our tier 1 vendor client - over bearing micro managers or managers who were completely anonymous and provided no value
- grossly underpaid us compared to our market value
- inadequate IT equipment (phones and laptops several generations old) people were using laptops with cracked screens for months
- zero career progression, all employees who progressed to a role within this tier 1 client did so through their own networking skills
- no training for new staff on product or salesforce - experienced staff were required to take up the slack through their own initiative
- sellbytel themselves on their glassdoor summary say that 'our outsourcing solutions reduce costs' however staff costs were triple handled in ANZ - how can this be true?
- extreme penny pinching. the effort to claim a cup of coffee for a client visit wasn't not worth the time to do it
- KPIs were unrealistic - and on the flip side their own reporting was completely inaccurate
- commissions were paid extremely late - occasionally 30 days from end of quarter. on average 90 days
