Expansion Prioritized Over People, Training, and Integrity - Anonymous employee SCA Health Employee Review

Raises and compensation have been extremely poor the last two years, falling far below cost of living increases. While the company funnels money into acquisitions, employees are expected to absorb more work with minimal financial acknowledgment. Many teammates have not seen pay growth that reflects inflation or the actual responsibilities they carry. Offshoring has become the focus instead of hiring and retaining experienced U S based employees, leading to major drops in accuracy, accountability, and communication quality. Remaining employees end up retraining offshore staff, fixing repeated mistakes, and covering gaps, all while being held to higher standards than those replacing them. Cultural decline is real. The retention of employees from acquired organizations, often without proper vetting, especially in back office functions, has dramatically shifted the culture. Many of these employees are fully remote and will never step foot in Birmingham or an ASC, yet they significantly influence workflows, relationships, and team dynamics. This makes collaboration difficult and dilutes the original culture the company once claimed to value. Leadership inconsistency and favoritism are common. Gaslighting occurs, accountability is uneven, and underperformers are repeatedly protected under the phrase "meeting people where they are." Meanwhile, high performers face intense expectations with minimal recognition or support. High turnover in several teams is treated as an unavoidable mystery rather than a symptom of deeper leadership issues. Values are printed on walls and turned into award ceremonies, but the day-to-day reality does not match the branding. Many individuals who receive recognition are not high performers; they are simply well-liked or visible. Training is almost nonexistent. There is no true structured training program for most departments. New hires are left to rely on outdated documentation, overwhelmed coworkers, or improvised tribal knowledge. Accounting functions should have clear SOPs that are updated regularly. Third party audits of financial transactions should be an annual occurrence in a company this size. For a healthcare organization, it is concerning that many individuals in compliance, legal adjacent roles, and accounting hold no AML or comparable certifications, yet operate in regulated environments. Money is spent in ways that do not support actual operations. Thousands are poured into in office events like ice cream bars or themed gatherings while essential training programs, employee development, and front line staff recognition go underfunded. These events often benefit a small subset of in office employees while remote teams receive none of the morale or resource value. The hybrid, remote, and in office structure has created a feudal like system. Local employees are frequently required to report to the office as a form of leverage or consequence, while certain underperforming remote employees face no such expectations. This inconsistency creates resentment and widens the divide between teams. Management structure is confusing and bloated. Some departments have multiple managerial layers overseeing small teams, which leads to fragmented communication and unclear accountability. In other areas, individuals without formal education or industry specific training oversee complex operations, and turnover under them is high, yet leadership refuses to examine the root cause. There is favoritism, gaslighting, and a clear divide created by some leaders who operate based on personal feelings rather than facts, performance, or fairness. High performers are often burdened with excessive work, while underperformers face no structured consequences because leadership refuses to PAN (Performance Action Notice) anyone unless absolutely forced. Meetings are constant and often unnecessary. Many could, and absolutely should, be emails, but instead block hours of productivity while nothing changes afterward. The regular gatherings to align certain departments at upscale hotels are outdated and a significant waste of money that could be better utilized for retention, continuing education coursework, and attracting qualified candidates, rather than settling for those chosen primarily for their energy or personal connections. The back office is chaotic. Some dealings with vendors, facilities, or third parties lack transparency, and cross-department collaboration is slow, confusing, or nonexistent. There is a deeper cultural problem that is difficult to ignore. Accountability often depends on personal alliances rather than performance, and expectations shift based on who a teammate is friends with rather than the quality of their work. Emotional reactions are frequently weaponized to avoid difficult conversations, and concerns raised by capable employees are shut down by labeling them as “tone issues” or “red zone behaviors.” Leadership tends to avoid conflict with vocal or volatile teammates while applying disproportionate pressure to those who work hard, stay quiet, and carry the actual workload. Many departments operate in strict silos, creating wildly inconsistent standards. Some leaders support growth and reward real effort, while others undermine strong performers and uplift individuals whose basic communication skills, professionalism, or competence are questionable. This divide erodes trust and fuels a climate of silent burnout among those who keep the organization running.