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Round One Entertainment

Engaged employer

DONT WORK HERE - Customer Service Representative Round One Entertainment Employee Review

1.0
6 Dec 2024
Recommend
CEO approval
Business outlook

Pros

The coworkers you meet might be nice.

Cons

This is THE most unserious job I’ve ever had the displeasure of experiencing in my entire life. Your hours will change on a dime and it doesn’t matter if there are customers coming in or not. For whatever godforsaken reason the Japanese will NOT do any advertising or commercials. They expect American people to conform to their cultures and rules. You will spend a long time explaining to customers all the advertising they are unwilling to do as well as the endless amount of ever changing rules. Expect to work 2-3 days a week. NEVER get comfortable working here because I promise you, this is NOT a job you can rely on. They will continue to hire people but for those who’ve already been working there for months tell them “we don’t have any hours to give, but we’re gonna go ahead and start hiring more people and keeping you at 2-3 days.” They will cut 100+ hours in your department month after month. You are not their top priority and they will show you that in their actions and lie to you in their words with false promises and hope. Every few months audits are conducted and management will start to make you work beyond the requirements you talked about during your interview. They act like teenagers throwing a party that needs to get cleaned up before the “parents” or in this case “corporate” comes. If your department does well and gets a high score instead of awarding you more hours they will award you a “pizza party” like you’re in grade school… They expect you to be willing and able to do whatever they ask as soon as they want it. I didn’t come here to be a janitor but all of a sudden I’m now a Janitor, Facilities cleaner, Food and Bev associate, a referee, and a babysitter all in one! But when we ask for a raise for the never ending expectations, they will keep your days and hours low regardless… Right now half of the managers want to go to the new store opening up but one thing they won’t tell you is that our department hours are shared. So expect the same managers and supervisors that don’t want to be there to cut into your work hours and take priority leaving you with minimal days for their own goals. Whatever you do go find another job. Save yourself the time and energy. This company is not worth it whatsoever.

Explore other reviews about Round One Entertainment

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very fun work environment and friendly people

Cons

All part time work only full time for management

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible schedule, coworkers are fun

Cons

management has favorites, a new person quits on a daily basis, if you’re a female you’re end up writing at least 1 sexual harassment case

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