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      Rook Coffee

      Is this your company?

      Rook Coffee reviews

      You’re nothing more than a name on the payroll to them. - Barista Rook Coffee Employee Review

      1.0
      31 Dec 2019
      Barista
      Recommend
      CEO approval
      Business outlook

      Pros

      Good coffee, fellow baristas were nice.

      Cons

      Insecure job, very poor training, favoritism, poor pay, absolutely no contracts to guarantee your pay, no benefits, no standard procedures regarding tardiness/write-ups/call outs/etc, poor communication. Employees would be fired or have their jobs threatened for things that other coworkers would get away with constantly. Managers picked their favorites and only ever tried to accommodate them. Management would rather cut your hours down to one partial shift a week than accommodate your otherwise spacious schedule. It’s difficult to remain cheery in a customer service job when the company cares so little about you.

      avatar
      Rook Coffee Response
      6y
      Hi! We are extremely disappointed to read this. We have almost 200 team members, many who've been with Rook for several years. Comments like this are hurtful to our livelihoods and we take them very personally. We love our team members, we love our customers, and we work our best to run a fair business that makes people happy...the ultimate Rook goal. We value feedback, and we are very open to hearing more about the experiences that have led you to leave this review. Please reach out to people@rookcoffee.com so we can better understand the nature of your feedback.

      Explore other reviews about Rook Coffee

      5.0
      22 Jan 2026
      Barista
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing bosses and coworkers. I had a lot of fun there Great flexibility

      Cons

      Don’t really have any cons I liked working there and would go back

      2.0
      1 Mar 2024
      Barista
      Recommend
      CEO approval
      Business outlook

      Pros

      Company events, Free coffee, staff outings.

      Cons

      Favoritism, The lack of diversity is unbelievable, poor management, no benefits and they don’t make that clear at all, petty drama, no room to move up, micro aggressions, confusing policies no one is ever on the same page with anything and every store has different health protocol, different training protocols and no store or manger is on the same page with recipes, cleaning procedures, dress code and they are never clear with anything.

      avatar
      Rook Coffee Response
      2y
      Hey! Thank you for taking the time to share your feedback regarding your time at Rook Coffee. We appreciate your honesty, and are disappointed to learn about your experience as it differs from many of our team members'. We want to assure you that we are committed to fostering a fair and inclusive work environment where all employees are treated with respect and have equal opportunities for growth. Regarding the inconsistencies you mentioned in your review, we make it a point to provide a consistent experience from one location to the next and will explore opportunities to ensure this is clear for all team members. If you would like to discuss further while we investigate the specific details of your review with leadership, please reach out to hr@rookcoffee.com. Thank you again for your feedback. - The Rook Team
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