Commission structure needs improvement, as well as creating an up to date sales culture. Technicians are in competition with the account mgr, not good.
Rollins Response
7y
We appreciate your feedback on your Account Manager role with the Rollin family of brands. The commission structure you mention here is a new model that will take time to measure and fine tune. Specifically, the Account Manager plan was increased so that there would be the same or more earnings potential, especially for those who consistently hit plan. All employees are free to reach out to the regional sales manager on these type of issues so that we can work together to resolve. Lastly, thank you for your service with the company and we wish you the best in next opportunity.
One of the biggest pros of being at Rollins has been the culture and the people, especially working in the corporate office. There’s a genuine effort to make the workplace feel welcoming and fun. Peers do a great job organizing events like Popcorn Wednesdays and celebrating important moments throughout the year, so there’s almost always something going on that brings people together.
What also stands out is how much emphasis is placed on recognition. Birthdays, work anniversaries, and other milestones don’t go unnoticed, which makes you feel seen and appreciated. Those small gestures go a long way and really help create a sense of community. It makes you feel like the work you’re doing matters and that you’re a valued part of the team.
Cons
I really don’t have many complaints, other than wishing PTO could roll over into future years instead of being use‑it‑or‑lose‑it.