Nat 20 - Customer Service Representative Roll20 Employee Review

* Good people * Solid commitment to taking care of employees * Good career growth outside of management pipeline

* Sometimes disorganized * The organization can be slow at times

They do "Unlimited" time off right - I don't feel guilt taking time away from work, if anything I get nudged when it's been too long. Flexibility is amazing as long as I go to the meetings I need to go to - otherwise I start, stop, work when I want. People are fun and easy to work/play with even though we're all remote. It's small enough to not feel like I am lost or unseen, but big enough that I see the advancement opportunities. Pay transparency is nice, I like being able to see my pay band. Resources towards DEI. They pay their erg leads and that's cool.

While it's great for me personally, I've seen how flexibility can throw off my team's ability to sync and deliver. Culture is too nice for accountability. They do 360 reviews but I don't feel like I get actionable or critical feedback from my peers, but that's not really different from anywhere I've been before. But it feels like low performers can skate by and the workload inevitably gets picked up by average and high performers. I love my manager, but overall the managers seem pretty inexperienced as people leaders - just people who were promoted for being good ICs. Related to being "too nice" I think they don't know how to hold their teams accountable.