Sights Unseem - BDR RoadRunner Employee Review

3.0
15 Jun 2020
Recommend
CEO approval
Business outlook

Pros

People, Environment, Benefits, Office Space.

Cons

I've been here for quite some time, and although I do love the people I work with, many that I had started with are no longer here. I've seen many great reps leave the company do to oversight. When I say oversight, I mean that there are reps out there working harder and longer than some, and not getting the same results. Why? There is a huge issue with certain markets, and the potential in those markets, although the Goals were decreased for some markets, it still isn't matching up to the reality of the markets, especially when you overload these markets with reps. On top of that, these same markets suffer from the PUNT all to often, meaning you get no credit or recognition for the opp, no matter the size. As a result GOOD reps are either getting fired, or leaving because there is no real opportunity to grow.

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RoadRunner Response
5y
Thank you for taking the time to leave feedback on your experience at RoadRunner. We greatly appreciate and value your honesty. It is only because of employees like you that we have achieved so much success. Wishing you much continued success. Sincerely, RoadRunner Recycling

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5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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