Pros
Products are lovely and each store has lovely regular customers. The company are committed to their customers and reward them beautifully. Allocation given quarterly. Lots of product training provided and this is updated regularly. Stores are beautiful. Praised and rewarded well for hard work. Discount is 30% and capped which is neither good nor bad.
Cons
They make a big fuss that frontline workers are the ‘heartbeats’ of the company but this is not reflected anywhere. HR policies are archaic and need a serious review. God forbid you get ill. You are paid 5 days sick across the entire year and then out on statutory pay so I see a lot of people back working when they clearly should still be off. (Not exactly what you want during a pandemic) Maternity policy doesn’t exist so don’t join if you plan on starting a family as you are not well looked after whatsoever and do not expect a penny from the company. Holiday entitlement is the lowest of any retail company I have worked for. HR don’t take complaints / issues with staff seriously. (If you can even get hold of anyone from HO). People have been promoted into positions they are not fit for as the company grew so fast so sloppy management in stores.
