A very stressful employment. - Sales Associate Rituals Employee Review

1.0
29 Aug 2017
Recommend
CEO approval
Business outlook

Pros

I did work with a lovely team & have met some wonderful customers who have made my day, I enjoy the products & you do get discounts.

Cons

They are very target based which is fair enough but you could be meeting your weekly targets but not hitting ATV & they are breathing down your neck to improve, which made me stress which ended up dropping my performance more because I felt anxious with every customer because I needed them to spend a certain amount or I'd be getting pulled out for not performing & comparing you to your colleague whose doing great whilst saying "I'm not comparing you but". It also created a sense of competition within the team because everyone would want the "good" customers so they had a high ATV, even had people on the team stealing customers from each other. The pay is odd, I was getting paid more in outer London than someone getting paid in Westfield! Also I work every single weekend both days unless I book it off but they want me to book it off a month in advance. What annoyed me the most is that the assistant manager & manager have at least one day off every weekend if not both days. Them working a full weekend is a rare thing as it is a rare thing for me to have a weekend off. Activation rain or shine they want someone outside continuously, but of course the assistant manager & manager didn't participate. It's just the most stressful job I've ever had & it has sucked a lot of confidence from me, I have been sick with worry, even having dreams about having bad days at work because I'm not selling enough per customer.

Explore other reviews about Rituals

5.0
19 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Sales communication skills and great customer service experience

Cons

Distance but that is not a big issue

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Rituals Response
1y
Dear , Thank you for your positive review. Glad to hear that you had a great time at Rituals. Kind regards, HR Rituals (Benelux)
2.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- nice area and store product

Cons

- rude - the workers there are like forty years old crying about a non-commission sale to a 16 year old

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Rituals Response
3mo
Hi there, Firstly, thank you so much for your review and honesty in writing your review to us. We value this above anything else as feedback is a gift, whether positive or constructive. We truly regret that you have had this experience with us and we want to suggest that we can get in touch with you personally so we can talk through this in better detail. If you could please send an email to: Recruitment.ukie@rituals.com, we’d love to chat confidentially. Kindest, Talent Acquisition & Employer Branding | Rituals Cosmetics UK/IRE
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