worst company to work for - Customer Service Rightangled Employee Review

Thank you for taking the time to share your feedback and for highlighting the positive relationships you experienced with your colleagues. We’re pleased to hear that the people and teams made a positive impression, as collaboration and respect are values we take seriously. We also appreciate your honesty regarding the challenges you’ve raised. We recognise that periods of growth and change can create uncertainty, and we acknowledge that communication, leadership visibility, and consistency are areas where we must continue to improve. Your comments around clarity, culture, and follow-through are heard and taken seriously. Over the past months, we have been actively reviewing how we communicate decisions, support our managers, and better align leadership actions with our stated values. We are also working to improve transparency around development pathways, progression, and reward structures to ensure expectations are clear and commitments are followed through. Feedback like this is important in helping us reflect and grow as an organisation. While we know there is more work to do, we remain committed to building a more stable, supportive, and inclusive environment for our teams. We wish you the very best in your next role and thank you again for sharing your perspective.