Decent pay/benifits but expect to donate hours of drive time to the company without compensation - Field Service Technician Ricoh Employee Review

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

Explore other reviews about Ricoh

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture, perks, and benefits

Cons

Long tenures mean moving up will take a bit more time.

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, 2 days on-site (Core Tuesday + Second Optional Day). Was with company for a total of 33 years, promoted six times and enjoyed nearly 7x increase in total cash compensation.

Cons

Several org changes as company deals with 2025 trade policy shift and overall decline in A3 & A4 print volumes (but so is everyone else). However, the strategic and intentional shift toward digital services is expected to help the bottom line.

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