Just depends on your immediate superior. Get a good boss everything is great. Get a bad boss and life is miserable. - Trade Marketing Representative Reynolds American Employee Review

3.0
18 Apr 2011
Recommend
CEO approval
Business outlook

Pros

If you want to learn how to work, work for Reynolds American. You have to work hard and organize your time to get the calls made by frequency and amount. You don't have to worry about having nothing to do. The problem is getting it all done. Great benefits and yearly bonuses if the company makes goal. The company/region/division always makes some of the goals so there is always a bonus of some sort. Anywhere from $4000 to 10,000+. But those that make the big bonuses are about 3%. Good Pay. Not Great, Good.

Cons

A few things: 1. You get a good boss (Division Manager). You work hard for him, a great motivator. Life is grand. The division looks good, he looks good, you look good. He is promoted within 2 years and then you get a jerk for a DM and he stays there FOREVER, and upper management ignores his insensibilities, arrogance, micromanaging or his overall inability to manage and they will keep him in that position. Upper management people don't seem to realize that there are 2 ways of exerting pressure on the grunts making the call: pulling up (the good managers), pushing down (the bad ones). 2. If you don't have aspirations to move up, don't take the job or at least don't mention those feelings at your interview. They want young aggressive people who are willing to marry Reynolds American and go whereever. If you are a hard working Joe that has roots and don't want to move, for example, you want to stay in sales and you like your area and don't want to go to management, but you still want the job, keep it to yourself and decide that after you have proven yourself on the job for awhile. You MIGHT change your mind. 3. Don't EVER give your idea that something that has come from above is a bad idea. Trust me, if it gets to you in written form at a meeting it's already etched in stone and any ideas not corresponding with corporate ideas are viewed as an inability to change or inflexibility. It doesn't matter that: You work the area. You know your competition. You know your accounts. Who in the world came up with this crazy idea. KEEP YOUR MOUTH SHUT AND SMILE WHILE NODDING VERTICALLY.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
3mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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