This is a job not a career - Territory Manager Reynolds American Employee Review

2.0
8 Nov 2021
Recommend
CEO approval
Business outlook

Pros

*Solid health benefits *401k match plus a percentage over dependent upon what your contribution is *Company car that you can use personally/plus gas and maintenance *You're not in an office so you have some autonomy over what your day looks like * Quarterly bonuses

Cons

*Company is going through a lot of changes which results in miscommunication and overall chaos * No consistency in bonus payouts. We had a yearly bonus but it was changed to quarterly with moving target quotas. I would literally watch my targets change from week to week * Our roles and expectations would change on a whim. * The most difficult thing to accept was how little BAT respected the TM role. We launched their brands, leveraged our relationships to get them to accept their programs and they repaid us reducing severance and laying the most tenured people off without the option to fill open roles.

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Reynolds American Response
4y
Thank you for your review. Your feedback regarding Reynolds American benefits is appreciated.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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