Good benefits, terrible management - Senior Territory Manager Reynolds American Employee Review

1.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits, vacation, and 401k

Cons

Management switches direction constantly. Currently their entire goal is to have everyone wasting their time standing around handing out as many coupons as possible because they accidently promised the shareholders too many. The main objective of working here is to stay off every single list they send which is virtually impossible. Priorities change so fast it usually doesn’t really matter what you work on. You can do a great job or a poor job it doesn’t really matter, it’s impossible to get fired, and they won’t give you a high rating even if you excel. Constantly picking up the slack for poor performing team members. If you have a good DM the job is OK, but that’s rare. Very un-clear bonus goals that don’t make sense with business.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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