Dysfunctional Culture - Customer Service Reworld Employee Review

1.0
14 Dec 2023
Recommend
CEO approval
Business outlook

Pros

The Asheboro office has some amazing talent and coworkers!

Cons

While it’s tempting just to walk away, I feel obligated to speak up about this company in hopes that it sparks positive change for the colleagues that I’m leaving behind and any new employees looking to join. After careful thought and consideration, I have concluded that my core values are not aligned with the dysfunctional organizational culture at Covanta. Fortunately for me, I know my worth and I am very well aware of the value I bring to a team. I refuse to settle for any form of disrespect or maltreatment, particularly from individuals in upper management whose only credibility resides in their job title as opposed to demonstrated excellence and leadership. I’m positive my experience isn’t an isolated one. The turnover rates and lack of employee satisfaction are further evidence of Covanta’s inability to attract, develop and retain talent. Complaints to HR are overlooked without proper resolution or accountability. Although I enjoyed my job, I am disappointed in the treatment I received over the last few months, the salary I was given, and the severance package offered when my position was dissolved. My evaluations have been consistently outstanding over the past 5 years, but my salary did not appropriately reflect this fact. Abusive Language from senior management during meetings intended to make others feel like they are beneath them or reprimanding them like children is appalling. This type of leadership causes a snowball effect and creates tension that trickles down to every employee regardless of position. No one is treated with respect because it starts at the top. Internal Communication- There is a complete lack of communication within the entire company. It takes multiple emails and copying a direct supervisor before a reply is sent. People outside of Senior Management/Upper Management are treated like children and are constantly talked down to. No one listens when there is a problem and when issues are finally addressed or become extremely critical, the solutions are reactionary and temporary. There is no clear plan for consistency. Despite my frustration, I will always be thankful for the opportunity I have had to improve my skills and gain additional experience. Please also note that I will forever appreciate the guidance and leadership I have received from a select few people during this time. Fortunately, they also know their worth and are no longer with the company. Covanta does not value their employees or the dedication that some give

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Reworld Response
2y
Thank you for your tenure with the organization and for your honest feedback. We regret that your experience with Reworld™ did not meet your standards or ours. The issues you have highlighted are concerning and were routed to the appropriate internal sources for investigation and corrective action. Employees can always share concerns with a supervisor, human resources or anonymously contact our third-party hotline at 1-800-267-7115. We are deeply committed to ensuring that communications with and from our employees are as clear as possible, and we are always looking at different ways to ensure that our team members feel included and informed. We truly do value each and every one of our team members and the positive impact they make on a daily basis.

Explore other reviews about Reworld

5.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The I&E Apprenticeship Program has been an excellent opportunity to gain hands-on experience while learning the fundamentals of instrumentation and electrical systems.

Cons

Not many cons in the program. Great program

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Reworld Response
6mo
Thank you for sharing your experience with our I&E Apprenticeship Program. We’re thrilled to hear that the program has provided you with valuable hands-on experience and a strong foundation. We’re committed to supporting our apprentices and helping them develop the skills they need to succeed. Thank you for being part of the team and for your positive feedback!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

The shift supervisor role consists of busy days with a lot of varying priorities. You are responsible for emissions regulation, work permits, specialized permits, managing changing plant conditions, and administrative personnel requirements. This can be a high-octane role but has a more relaxed period on night shift and when outages aren't occurring (planned shutdowns for maintenance). Expect to drive plant performance and employee development. Many opportunities for professional and personal development if you put the time in.

Cons

The plant culture will play a huge role in your quality of life, since most of your time will be at the plant. This can be good or bad. Quite a few managers do not engage or develop personnel due to various qualities. You will have to do the leg work in fostering a change for personnel development.

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