Positive Work Environment/Experience - Customer Service Representative (CSR) Retail Success Employee Review

Retail Success is an exceptional organization with a stellar team, starting with our leadership. I thoroughly enjoy being part of this team and find that collaborating across departments is seamless. The company fosters an open, communicative culture, where everyone is deeply committed to quality and growth.

Would like to have more in-person, company get-togethers

the pros included the speed at which I was allowed to bring my myself up to speed for the job. What were my responsibilities, expectations, how to do the work and what the preferred methods were. I was not thrown directly into it but allowed to learn first, quickly, but I had the time necessary. the optional hybrid work options also is very attractive and helpful. helps save money on commute and take care of any personal tasks at home and of others I need to more easily. My coworkers being cooperative and friendly as well is a plus. Being able to speak with a dev directly about issues discovered is very helpful. clear direction on priorities is also an improvement I enjoy here.

The documentation for tools, resources to use, instructions and onboarding is out of date. some tools have been replaced without new instructions. software changed so much since its guide or instructions were written they provides no benefit. decisions on tickets and general direction are also not as clearly/consistently communicated as they could be. An example would be that some issues are discovered, tickets made, and they are sent to the backlog if they are lesser issues at the time. the con comes in when a decision is made on how to proceed with the change needed, but this is not communicated to anyone besides those who discussed the change and the ticket sits in backlog until its seen again.