Sales Rep - Anonymous employee Restonic Mattress Employee Review

I loved the new products, the people were great to work with, enjoyed training retailers on current products, and new products.

I traveled a lot of miles to meet with clients at their stores and prospected.

Salary and benefits adequate for the job Decent work-life balance

Originally, I believed the biggest challenge at Visionary would stem from a lack of systems. However, I quickly realized that inflated egos, complete and total lack of cohesive and consistent communication, and administrative incompetence would prove to be bigger obstacles. These dynamics are not conducive to innovation and productivity. Corporate policies and new processes are put in place haphazardly and without any communication between the different managers at the corporate level. You can receive instructions from up to three different people as to how to do something, each done a different way and usually asking "well who told you to do it that way?" The ERP system is a joke, it was designed for SERTA that uses a central purchasing location. Backflushing is never accurate, staff turnover in the warehouse is so frequent that wrong materials are used, discarded, etc. so that inventory levels are never correct. Had to manually do orders off spreadsheets by walking the warehouse daily. New SKUs are made and sent to sales and sold, before ever telling the plant level. Management then gets upset when none of the new materials are on hand that was never told to the plant or even set up in the system. I’m positive my experience isn’t an isolated one. The turnover rates and lack of employee engagement and satisfaction are further evidence of Visionary's inability to attract, develop and retain talent. When I left so many bills were unpaid we could not get materials in a timely manner due to credit holds. They would have me switch vendors to use our credit there only to have that go on hold later too.