Friendly company - Technical Support Specialist Reputation Employee Review

4.0
30 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great working environment - good support from management.

Cons

Not a lot of possibility and support to progress

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Reputation Response
3y
Thanks for your review! We are glad you are enjoying the work environment and are receiving good support from management! We'd love the opportunity to hear you expand on your concerns around progression, please reach out to your HR Business Partner to discuss further. Thanks again!

Explore other reviews about Reputation

5.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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