desperate pay - Customer Service Specialist Republic Wireless Employee Review

Thanks for expressing your experience at Republic. It is great that you enjoyed the benefits, environment, and experience during your time with us and found team leads to be caring leaders. We also do always value younger graduates looking to get a start and grow in their careers. In regard to "lending out" hourly team members thanks for bringing this up, we call this giving people "stretch opportunities". We are a company that believes in, and has a very solid track record, of internal promotion (our most extreme example is a former hourly intern now serving as an SVP). Internal promotion can come in the form of a traditional promotion in a current department or a lateral move. These changes are always celebrated because they align with the growth track per each individual. We do provide stretch opportunities for team members to assist on projects in new departments before fully committing to making a long term department transition (we think this sets up the person to be more successful, including realizing that the new role is not a fit at times). I'm unsure of how long you were with Republic but the timeline of these stretch opportunities vary depending on the role. Some of our most successful leaders started their careers at Republic in completely different departments; their time in a stretch opportunity gave them new learnings and supported their next career move and eventual advancement within the company. While I believe that your interpretation of stretch opportunities differs for our intent, it's important that we hear from former team members to hold us accountable and make sure that we are living up to our ideals (or knowing when we fall short despite our best intentions). As for your statement about burn-out and less than 6 month tenure, we do watch our attrition closely and factually have a low number of employees who leave so quickly (in fact, our average tenure even outside of senior leadership is strong relative to the market). Thank you for your time with the company and for your review. We wish you the best! -- Chris Chuang, co-founder & CEO