Pros
22 PTO days, Weekends off, Casual Dress Code, Catered lunches and free fruit, Opportunities for advancement.
Cons
This was honestly the worst job that I've ever had and I worked there less than 5 weeks. Training was rushed and does not prepare you for the job. There were no side by sides with tenured phone reps during training. We only listened to recorded calls in the classroom but could not see the reps' screen, so that was pointless because there's many different resources that you have to utilize in order to do your job. The people in my class would get into a huddle during breaks and ask "do you understand what's going on?" People were afraid to say that they didn't understand because the trainer seemed annoyed by questions and there was a lot of bullying that was not addressed by the trainer. We also lost a day of in class training because they had a high call volume and needed us on the phones. They only care about having bodies in the seats but they don't care if you actually know what you're doing. The people who worked as floor support were extremely rude and spoke to us like we were tenured reps instead of trainees who were still learning. The job was stressful and very frustrating and I just couldn't take it anymore. I walked out and quit about an hour into my scheduled shift and I don't regret it at all. Now I see why they were offering a $600 sign on bonus and $50 weekly incentives just for coming to work on time.
