This is an incredibly well run company. It thinks deeply about the customer and what it will take the get to the next level. What is exciting is that somehow it seems to be growing even faster at scale then before. On top of which, there are new products like Passbook which will be an entirely new S curve on top of remittances. There seems to be a really clear vision of where we are going, why we are doing what we are doing (the customer), and very thoughtful execution.
Speaking as someone who has been at Remitly for a few years now and seen a lot of growth, I am as excited about what’s ahead as what we have accomplished.
And a word on COVID. The leadership has done an incredible job investing in both growing the business but also paying attention to what’s going on with employees during COVID and the racial uprising here. Kudos to Matt and the rest of the leadership team. In this case, it feels like we were able to do both gracefully.
Cons
We have a middle manager team that is growing. Not quite a con yet, but it’s clear that we need to invest in this group to make sure that they are effective, well aligned, and autonomous. Otherwise, we will start getting in our own way.
Remitly Response
5y
Thank you so much for your thoughts! I really appreciate your feedback! And I'm so glad you're on the team (for a few years now!). Thank you for being a key part of our growth.
I'm really happy to hear that you know we're driven by our desire to serve and help our customers. That's what makes this business and work meaningful. And ... needless to say ... I'm also incredibly excited about our vision :). Glad you are too!
I also really appreciate your thoughts on developing middle management. You're right this is so important, especially for a company our stage/size, and we'll continue to double down on this area.
Thanks again for being part of Team Remitly and for sharing your thoughts!
AI Native from first principles. Colleagues are strong and collaborative; this is the most consistent positive across teams. The mission is concrete: moving cross-border money for people supporting families. It informs prioritization and trade-offs. Scope and responsibility are available early to people who take them. Compensation and benefits are great. The company has a defined strategic direction under new CEO Sebastian Gunningham and is executing against it. Exciting time to be here.
Cons
Big org changes as the company reinvent, not for everyone.
The company started off to be great when I joined a few years back.
Lots of hands on opportunities, some great people to work with. Benefits are good, people are valued and contributions are seen.
Cons
The company really started to go downhills in 2024 when there are constant leadership changes, mission changes, priorities changes and team orgs. Business Managers are starting to act like the "decision-maker" over pretty much all product and marketing decisions. We start to question if the direction we are focusing on is even right. Is it customer-centric still or is it more business-oriented.
work life balance is bad
stress is high
people are no longer valued, heard or seen
you know a company is going in a negative direction when you start to see tenured employees to leave, smart people to leave as well.