Good People, Lacking Structure - Customer Experience Specialist Relay (Canada) Employee Review

3.0
26 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Great colleagues and was remote

Cons

Difficult environment to work in and lacking structure in the company

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Relay (Canada) Response
2y
Thank you, we appreciate this feedback and we hear you! With growth comes challenge, and our Customer Experience team faced the brunt of it. We’ve since made changes to our CX department to provide a clear structure, more dedicated teams for each channel, and foster a resilient and open environment for the team. These changes have had a positive impact, and your experience helps us understand where we can grow and implement more changes moving forward that support both our employees and customers.

Explore other reviews about Relay (Canada)

5.0
30 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great work environment, good office location and opportunities

Cons

non so far at work

5.0
29 Jan 2021
Recommend
CEO approval
Business outlook

Pros

- As a growing startup, Relay has a lot of opportunities for personal and professional growth - There's a lot of cross-collaboration between engineering, sales, marketing, operations, and support - Transparency is huge, our team has a weekly meeting where we go over our post-mortem and company metrics. We also set priorities so there's a lot of space for new ideas, and brainstorming - The work culture is balanced, the Relay team understands that we're people first. There's a great sense of camaraderie with the weekly (now remote) Games Night that just kicks the week off on the right foot everyweek.

Cons

If you are used to working at a large corporation, make sure you're ready to work in a small (but growing) team and understand the differences that come with that. Adaptability and self-sufficiency are key.

5
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Relay (Canada) Response
4y
Thank you for taking the time to share all of your thoughts. We are in a high growth phase and with that comes a lot of change, but we do our best to keep the team informed and aware. We don't always work the standard 9-5, but because of that we try to offer as much flexibility with our team as we can so that they feel supported and not overworked. This is great feedback for us to address with candidates through our hiring process. Thanks for your thoughts and time-very helpful!
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