5y
Thank you for your feedback. I am sorry that you feel that your experience at Refuge was not a positive one. In the short while I have been at Refuge, I have seen the dedication of staff which has been further emphasized by the challenges of the recent pandemic crisis. The senior leadership have been working to put in place a well being package for staff that includes both practical support - providing personal protection equipment for those working in the refuges and access to office equipment for those working at home; alongside psychological support ranging from self help resources, group learning sessions and 1-1 support. We have also introduced a staff forum to give staff a voice with direct access to the senior leadership team. However, we can always do better, so please do get in touch directly if you have suggestions that would help us improve further.
