Pros
Overall great group of personalities within staff- upper management not so much. They offer "unlimited' PTO but scrutinize the amount of time used and needs to be approved by a manager. Remote work available (outside a set radius) but everything is getting pushed to the office "for development and water cooler chats" but it is really more to be able to look out of an office and see that you are at your computer.
Cons
AWFUL management! The company is now PE funded and the "leadership" they installed know very little about running an MSP & service desk. They only focus on how things look on a spreadsheet and not reality. Any pushback (valid or not) puts you at risk to be fired, so don't bother sharing your options/experience - those things are no longer valued here. I will say that I believe there are a select few that are great (Jason/Brian) but have their hands tied by the board/their Stalin-like generals. Poor selection/placement of staff: You will experience constant reorganizations/reductions in force/"course corrections. To make up for the lack of people resources following said events, more work gets piled onto the remaining staff and extra on top of that if you don't suck at your job. "Leadership" selects complete idiots to put in management roles and then wonders how their infinite wisdom has failed them when the new hires wash out. Poor training- if any. New hires are not really trained in any department. Some departments have an ever changing responsibilities that are not communicated across the company or to the employees until you are reprimanded for not doing it! Reviews & raises are a joke- the time frame and process changes every year and somehow the company just pockets the difference from moving around raises until they see fit.