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Rapid Response Monitoring

Engaged employer

The closest to hell as I ever want to get. - Anonymous employee Rapid Response Monitoring Employee Review

1.0
28 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay, benefits are okay, work along side others who are supportive.

Cons

Being in operations is a demoralizing experience. A segregated environment where operations is revered as something that should be frowned upon. People in other departments have full license to be as rude as they wish to an operator. Within the department there is a heavy top down micromanaged climate. One would expect to see egos such as this in a medical environment perhaps. Huge level of disconnect between staff and management. The facility is over crowded and at times awkward and extremely uncomfortable. These factors alone on top of the stress of performing the actual job adds insult to injury. Ridiculous policies where tattoos and facial hair are prohibited; yet, being frumpy, over weight and exhibiting poor hygiene is widely accepted, and often promoted. The schedule and expectations are brutal. As mentioned in the previous posts, there are many instances of having to work 6-8 days in a row. This compromises mental and physical health which jeopardizes the extreme endurance needed to navigate through high activity levels. The activity levels are elevated due to poor attrition which is disguised as being the result of growth. Sure, the company is growing but the staff leaves or is fired equally as fast. Training department is misogynistic and lacks diversity. Most trainers are attractive young (all white) females or "bros". Good people? Yes but at the same time not an accurate representation of th diverse staff. Miserable unhappy faces, degrading comments and gestures to start the day. Requires a thick skin and ability to endure. The hiring standard has been lowered to accommodate this and is also evidenced by staff. Very frustrating because has so much potential to be wonderful and just gets worse and worse.

Explore other reviews about Rapid Response Monitoring

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.

Cons

Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

Cons

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.

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