none - Customer Service Representative (CSR) Rakuten Travel Xchange Employee Review

Rakuten Travel Xchange is a fantastic company to be part of. The leadership team is human, approachable, and genuinely prioritizes internal growth and development. There’s a lot of autonomy, and new ideas are always welcomed, especially when it comes to scaling the business internationally. One of the highlights has been the cross-functional culture. A great example was the sales and supply business camp in Tokyo, which really showed how much the company values collaboration and teamwork. Rakuten Group as a whole is one of the largest ecosystems in the world, with a clear vision from the current CEO. The company culture is also rooted in the Five Principles for Success, which guide daily work and decision-making: 1. Always improve, always advance. 2. Professionalism of the highest order, maintaining high ethical standards. 3. Hypothesis → Practice → Validation → Action. 4. Maximize customer satisfaction. 5. Get things done with an entrepreneurial spirit. Overall, RTX is a company that balances strong values with real opportunities for growth, and I’m proud to recommend it.

The pace can be very fast, and teams/structures shift quickly as the business grows, which might feel challenging for some.

Healthy working environment but it depends on which department you are in. Yearly increase from selected positions. Salary is okay but could be better.

No insurance or HMO. It's hard to refer someone you know in the company unless you know someone in higher department or department for recruitment.