Great from the outside, chaos on the inside - Administrative Rakuten Employee Review

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

The company offers great benefits and perks, and the overall work culture can be fun and social. When I first joined, it felt like a positive place to work and a good environment to learn. It’s a solid company to start your career, especially if you’re early on and want exposure to the role.

While the experience started off strong, there was very little room for growth long term. Opportunities were not distributed equally across the team, and favoritism was noticeable at times. The same individuals were consistently praised for simply doing their jobs, while others’ contributions were rarely acknowledged. The team culture could feel very cliquey, and if you weren’t part of the “favorites,” it was difficult to be recognized or considered for new opportunities. Although leadership often spoke about internal growth and mobility, in reality those opportunities felt extremely limited. Once you’re placed on a team, it’s very hard to move into something new or grow beyond that role. This is a good place to start your career and gain experience, but not a place I would recommend staying long term. If you’re looking for growth, development, and mobility within the company, you may find yourself feeling stuck.