Mass exodus of employees... run the other direction - Resolution Specialist Radial Employee Review

1.0
22 Aug 2017
Recommend
CEO approval
Business outlook

Pros

The job was tolerable and benefits were good when Ebay owned it. It went way downhill after it was purchased by a private investment firm.

Cons

The way employees are treated is absolutely deplorable. Most of the long term employees have quit within the last few months, supervisors have walked out without notice. It's a bad environment for basically everyone but management's "in-crowd" and the engineers (if you scrutinize most of the recent reviews, you'll notice that the majority are written by management, HR and tech/professional employees, as opposed to production workers. There is a reason...). The production standards are impossible to meet when workers are being switched between tasks every five minutes, but this is not reflected in disciplinary policy. Since the company was purchased from ebay, most full timers have been replaced with perma-temps. The pay for these workers has also declined. Benefits are a shell of what they used to be, but are more expensive for the few that are full time. Good luck getting promoted beyond lead... I can count on one hand the number of workers that were promoted from hourly to salary. Those promoted to lead are typically pets.

Explore other reviews about Radial

5.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

People Work Supervisors Managers Schedule

Cons

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

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Radial Response
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Benefits Enjoy the team I work with

Cons

Depends how you feel about a bit corporate company

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Radial Response
2w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
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