Toxic work environment and incompetent leaders - Anonymous employee RH Employee Review

1.0
2 Sept 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Sample sales, anyone below the level of director were really good to work with, amazing products and decent pay.

Cons

If you like working for uninspiring and incompetent leaders who only care about how high up the ladder they can reach...than this is place for you! Most of the leaders lack the basic knowledge of how to do their jobs which will make you wonder if any of them really went to college and their level of incompetence will also cause you to constantly muttering the phrase "Really, you really want me to do that!?" Trust me, it happens more times than you would think. For example, I had to plan my department's budget on several occasions because my boss didn't know how to do basic math. They don't care about their employees and the core values are constantly thrown in your face if you ever question them. Decisions are constantly changed at the last hour and as a result you're always doubling your efforts on projects, which is why the average work day is 10-12 hours. A work life balance is non-existant and the frequency of people suffering from stress related illnesses have gone up in the past couple of years. Because of that the turnover rate is extremely high and many talented people have left the company–some have even quit without finding a new job and currently the company is having a hard time filling positions because of their reputation for burning out people.

Explore other reviews about RH

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You can work 100% remotely, which offers excellent flexibility and supports a healthy work-life balance. The company also has a strong culture of inclusion, where people feel welcomed, respected, and valued for their unique perspectives and contributions.

Cons

No stock offered at this time

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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