Worst two years of my life - Corporate Lead RH Employee Review

1.0
18 May 2016
Recommend
CEO approval
Business outlook

Pros

I liked my coworkers, and that I had a free parking spot, and there were good places to eat near the office.

Cons

Everything! I worked in the corporate office, and saw the CEO repeatedly curse out his leadership team, or show up to meetings two hours late causing the rest of us to stay two hours longer then scheduled. No work life balance, was expected to work on the weekends WITHOUT additional pay, had to work late into the evenings. Incredibly unorganized structure in terms of product assortment and timelines. Upper management cannot make decisions by deadlines, or would change focus at the last minute causing everyone else to scramble to complete the ridiculously waste of paper catalogs. They took down their social media pages because too many people were complaining vs. fixing the issues, they just ignored them. Stores look beautiful but once you get to know the inner workings of the company you realize how terrible it is, majority of my team has left the company and completely changed careers after their experience at RH.

Explore other reviews about RH

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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