What Happened? - Customer Success Specialist REX Employee Review

2.0
2 Sept 2021
Recommend
CEO approval
Business outlook

Pros

- Pay was well above Industry Average for Customer Support - Team Leads were working to constantly improve - The mission and goals of the company itself are something that could be groundbreaking

Cons

- Future cashflow leads to unending anxiety about your job's security. - Executive and Middle Management doesn't seem to understand how to communicate suggestions and concerns from those actually working in individual departments. - Protects know Sexual Harassers - "Benefits" is a loose term. The Health Insurance is ridiculously expensive, and negates any positive compensation. - Executive Leadership takes zero responsibility for poor outcomes, and simply pushes those outcomes and responsibilities on those actually doing the work to improve Stops of Service and dealing with customers directly.

Explore other reviews about REX

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great overall spring board to becoming a leader

Cons

None that I can think of

3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The company’s overall goal was great - saving money for consumer and keeping all your home needs under one umbrella to simplify the process.

Cons

Focused too much on lending and insurance opportunities instead of focusing on consumer.

See reviews by: Helpful|Rating|Date|All