Avoid this place - Client Services Manager RELEVATE Real Estate Employee Review

One of the biggest perks is flexibility—my schedule allows for doctor appointments, travel, and real life without guilt, and there’s always someone on the team willing to step in and cover when you’re away. I get to enjoy the fun parts of real estate, like showing homes and working directly with clients, without the pressure of self-marketing, chasing leads, or living off commission. Having a consistent paycheck, PTO, and benefits is huge and makes this role far less stressful than a traditional broker position. This is one of the few places in real estate where you’re not on an island. The culture is genuinely collaborative, supportive, and team-oriented, which is rare in this industry. Relevate emphasizes process improvement and has endless resources. Leadership sets clear expectations and truly sets you up for success.

If you're looking for a side hustle this is not the place for you. This is a career and that means a lot of client interaction, frequent communication, and consistently putting clients’ best interests first—even when that requires extra time, effort, or problem-solving on your part.

They provide systems and processes that allow realtors to streamline their process so they can spend more time growing their business. They have a pool client service managers that are licensed realtors that agents can draw from to assist with transactions, hold open houses, do client showings, etc. Many agents use the same 2-3 CSMs as an extension of themselves so there is always someone to assist their clients.

Client service manager training should be updated. Some has old company branding, but it also needs to be cleaned up and updated. They offer a 'Relevate University' knowledge database, but it is lacking. It should have all data learned in CSM training and searchable so CSMs can reference as needed instead of asking a Mentor something we should already know.