Pros
Honestly no pros , only good if you want to just enter in banking and there is no other option.
Cons
- Stressful environment -Keep pushing you for policies and procedures that does not even impact clts policies. -Less pay compare to stress that they give. -Back to back calls without even 1 second pause. -It is not just a normal call centre where employee just needs to take care of service levels , it is a regulated field where advisors need to take care of all rules and regulations. calls are normally longer than call center which is perfectly fine but they need to give some ideal time to rest and improve productivity of their own employees. I have some friends working in same industry but with different company , getting paid more than rbc and having more ideal and rest times as well. They are even getting longer breaks and more vacation days. It is one of the big 5 banks as well that my friend works for. Rbc doesnot take care of their employees. -Overwork -Overtime needed No work life balance -No space for growth