30 Jun 2017
Anonymous employee
Quarter Response
8yI’m sorry that you were not happy with your experience at Quarter.
As a hospitality organisation, we have to staff our units 24 hours a day. As such, a large number of our workforce works to a shift and rota system. These rotas are made by the Assistant Manager in each unit and are designed to be fair and reflect a pattern that the teams prefer. All employees are free to make requests for the rota – and do so regularly. All rotas are done to ensure that everyone has the right amount of rest – we’ll try to make sure people get days off together and don’t do too many early or too many late shifts. We also ensure that people get their free meal on duty and some time away from the desk to eat it and have some rest. Above all, we are, as a company, always willing to listen to any concerns that people have – many people comment to me that everyone is very friendly and approachable.
Our Glassdoor profile was created in September 2016 and our teams were informed via the internal email system - this is allowed. No incentive was offered to place a review, nor was it requested of anyone. We want accurate feedback of staff experiences as it is only by getting this that we can address issues.