Things gets worse - Customer Success Manager (CSM) Qualtrics Employee Review

2.0
18 Feb 2025
Recommend
CEO approval
Business outlook

Pros

People are friendly and cozy to work with!

Cons

Ever since the owner change, the things within Qualtics are getting worse and worse. We now have no CSM roles!

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with. Office culture and benefits are excellent. Clients bring variation to the job and interesting work

Cons

Limited mobility opportunities — typically comes from someone leaving and opening a spot instead of based on your job performance. Can get boring working on the same clients for years.

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