Great place to work - Customer Service Manager (CSM) Qualtrics Employee Review

4.0
13 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work life balance and great perks

Cons

Lots of change in the org

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Qualtrics Response
1y
Thanks for leaving a review! Work/life harmony is always something to be getting right, and I love hearing that you're experiencing that. Change is pretty present for the Qualtrics team overall. We're going through a transformational time - which, while exciting, does mean we're having to be pretty nimble as a team. With the focus being on continuous improvement (for us and our customers), we'll continue to need to be nimble even when some of the larger organisational shifts settle.

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with. Office culture and benefits are excellent. Clients bring variation to the job and interesting work

Cons

Limited mobility opportunities — typically comes from someone leaving and opening a spot instead of based on your job performance. Can get boring working on the same clients for years.

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