Great business outlook. Increasingly difficult/challenging place to work - Customer Success Qualtrics Employee Review

3.0
9 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Qualtrics is thriving and still has a long way to go in terms of growth. We're well-positioned as a leader in our category. Working for an industry leader has many perks on its own. Our customers are some of the most emblematic brands in the world. That's something you won't miss at Qualtrics, which was important for me coming from a top-tier consulting firm. Compensation is competitive and it's great to see a shift towards helping employees feel ownership by awarding equity as compensation. Perks and benefits are fairly standard for any good tech company. Although our health insurance has gotten significantly worse since I started here. Our founder is also the Utah Jazz owner, so we occasionally get to attend games. The Qualtrics suite if you're lucky. Finally, the experience bonus is one of the most unique things here. You get a $1,500 annual bonus that can only be spent on an experience. It gets people to try new things or travel to new places. We are making a lot of improvements on the DEI front. It's always discussed in our leadership meetings.

Cons

Work-life balance is something we pay a lot of lip service to, but that keeps getting worse. It's a pretty intense job and it feels like you're on-call all the time. That's weekends, vacations, out sick, etc. Remote work is also going away, partially. There have been clear indications from senior leadership that there's some lack of trust in our ability to continue to operate effectively without coming to the office regularly. This one stings. There are some serious growing pains we're experiencing after the IPO. A shift at the senior level management towards short term profitability and quarterly earnings. We talked a lot about this prior to the IPO, how being a public company wouldn't change us and we shouldn't let the IPO distract us. It fees like our brand and values are getting dilluted in the pursuit of growth. I'm not sure whether it's related to the IPO/SAP Acquisiton or not, but benefits have gotten more expensive, promotions are rarer than ever and it's very political. I hated a lot of what I had to do to be promoted and wouldn't do it again. We've also gotten clunkier in our execution. Some of it is CYA now that we're a public company, but a lot of it is run-of-the-mill corporate red tape. Our values, culture, and products used to be what attracted and kept people here. Now, it's more comon to hear money and the vesting of equity shares as the main reason to stick around. After many years here, it's very sad to see.

Explore other reviews about Qualtrics

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong promotional track, coaching, development

Cons

Compensation discrepancies for leaders and individual contributors

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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