The "scrappiness" is a good thing, don't get me wrong. But I can see how some younger/newer employees might feel lost sometimes. There are also some long-time employees that can be cynical of change, which can sometimes squash enthusiasm. From a sales standpoint, as the company grows and hires, there are often big shifts in sales reps "books of business", which can be overwhelming. Lower-level reps may have a harder time advancing than in the past, it seems. As a whole, the company seems to achieve about 10% less or reps hitting quota than other similar companies.